Ecobank Ghana PLC has emerged as the banking category winner in the Hall of Fame segment of the 37th Chartered Institute of Marketing, Ghana (CIMG) Awards, according to the 2026 list of award winners.
The bank was among several companies and institutions recognised for their performance across various sectors, including telecommunications, petroleum, insurance, hospitality and retail.
MTN Ghana was recognised in the telecommunications category, while GOIL PLC and TotalEnergies Ghana were listed among the petroleum sector winners. Japan Motors also received recognition in the motor firm category.
Melcom Ghana was named the winner in both the retail outlet and e-commerce categories, while Labadi Beach Hotel took the hospitality facility (hotels) award. Enterprise Trustees was recognised in the corporate pensions trust category.
Other business award winners included Hollard Life in life insurance, Star Assurance Company Limited in general insurance, Lakeside Estate Limited in real estate, and New Crystal Health Services Limited in private healthcare.
Amenfiman Rural Bank PLC was named the rural bank winner, while Opportunity International Savings and Loans Company Limited won the savings and loans company category. Forms Capital Limited was recognised in the finance house category.
The awards also recognised individuals for their contributions to marketing. Salem Kalmouni, Managing Director of Japan Motors, was named Marketing Man of the Year, while Abena Amoah, Managing Director of the Ghana Stock Exchange, was recognised as Marketing Woman of the Year.
Mavis Frempong, Head of Corporate Communications, Marketing and Brands at Consolidated Bank Ghana Limited, was named Marketing Practitioner of the Year.
Banks also recognised for customer experience
Separately, the Ghana Customer Service Index (GH-CSI) 2025 results listed several banks for their performance in service quality, customer satisfaction, customer loyalty and net promoter score.
OmniBSIC Bank Ghana Limited was named Best Bank in Service Quality in consumer banking, followed by UBA Ghana and Access Bank (Ghana) PLC.
UBA Ghana emerged as the leading bank in consumer banking customer satisfaction, with FirstBank Ghana Limited and OmniBSIC Bank Ghana Limited taking the first and second runner-up positions, respectively.
OmniBSIC Bank Ghana Limited also topped the consumer banking net promoter score category, ahead of Stanbic Bank Ghana and Universal Merchant Bank.
In business banking, Agricultural Development Bank PLC was named Best Bank in Service Quality, followed by GCB Bank PLC and FirstBank Ghana Limited.
First Atlantic Bank PLC led the business banking customer satisfaction category, with Stanbic Bank Ghana and Agricultural Development Bank PLC placing second and third, respectively.
Zenith Bank Ghana Limited topped the business banking customer loyalty category, followed by Agricultural Development Bank PLC and FirstBank Ghana Limited.
Fidelity Bank Ghana Limited emerged as the leading bank in business banking net promoter score, ahead of First Atlantic Bank PLC and CalBank PLC.
Source: citinewsroom.com
